Conflict Resolution: The Skill That Makes The Difference
Conflict Resolution: The Skill That Makes The Difference

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*Required

*Required

   
 
 
 

 

This course is designed to help participants become better managers of conflict so that they can build productive relationships in the workplace. Participants have an opportunity to learn and practice their conflict resolution skills in a variety of different ways.

 
         
  Participant Objectives  
         
 
  • Understand the value of resolving conflict in the workplace.
  • Reflect on past conflict in order to identify opportunities where the conflict could have been managed in a more constructive manner.
  • Teach participants to encourage others to explain their side on a conflict and follow other guidelines for conflict resolution employees through coaching and counseling.
  • Discuss the potential benefits of conflict that is managed constructively.
  • Help participants learn to separate people from the problem they are trying to resolve.

Line Leaders Guide Participant Coursebook PowerPoint Line

 
         
  Purchase Options  
         
  DVD Purchase  
   

With a DVD only purchase, you will receive one DVD copy of the video program and an electronic copy of the leader materials.

  • Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
  • You may NOT make copies of the DVD program.
 
  DVD with Reproducible Guides  
   

With a DVD with Reproducible Guides purchase, you will receive one DVD copy of the video program and electronic copies of the leader and participant materials.

  • Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
  • You may NOT make copies of the DVD.
  • You may make an unlimited number of copies of the Participant Guides to utilize in conjunction with the training.
 
  Additional Purchase Options  
   

Please utilize the link above for additional purchase and rental options.