The First Mile: The Essential ART Of Customer Service
The First Mile: The Essential ART Of Customer Service

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While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first. Your participants will be involved in the process of learning the acronym ART (Attention, Respect, and Time) which is built interactively, with some special help from veteran game show host Bob Eubanks and a selection of “real person" street interviews.

 
         
  Participant Objectives  
         
 
  • Emphasize the act of giving customers your full attention.
  • Deliver the training content your participants need to learn, in order to successfully meet your customers' expectations.
  • Illustrate the ART of treating your customers with respect fro them as individuals and for the value they bring to your organization as customers.
  • Assure you give each customer enough of your time to meet and exceed their needs.

Line The First Mile Leaders Guide The First Mile Participant Coursebook The First Mile PowerPoint Line

 
         
  Purchase Options  
         
  DVD Purchase  
   

With a DVD only purchase, you will receive one DVD copy of the video program and an electronic copy of the leader materials.

  • Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
  • You may NOT make copies of the DVD program.
 
  DVD with Reproducible Guides  
   

With a DVD with Reproducible Guides purchase, you will receive one DVD copy of the video program and electronic copies of the leader and participant materials.

  • Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
  • You may NOT make copies of the DVD.
  • You may make an unlimited number of copies of the Participant Guides to utilize in conjunction with the training.
 
  Additional Purchase Options  
   

Please utilize the link above for additional purchase and rental options.