Description
Recently several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.
Participant Objectives
- Demonstrate employee actions or inactions that can create liability for the organization.
- Become aware that customers are lost because of bad and potentially illegal customer service practices.
- Realize the importance of providing good customer service to all customers.
- Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin.
- Promote increased customer retention.
- Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons.
Purchase Options
DVD Purchase
- With a DVD only purchase, you will receive one DVD copy of the video program and an electronic copy of the leader materials.
- Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
- You may NOT make copies of the DVD program.
DVD with Reproducible Guides
- With a DVD with Reproducible Guides purchase, you will receive one DVD copy of the video program and electronic copies of the leader and participant materials.
- Utilize the program to train individual employees or groups of employees in one location at a time. You may NOT broadcast or transmit the program.
- You may NOT make copies of the DVD.
- You may make an unlimited number of copies of the Participant Guides to utilize in conjunction with the training.
Additional Purchase Options
