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Customer Service Programs
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Edge Customer Service Training Videos offer high quality production, detailed leader’s guides and power point decks with 2-hour and 4-hour outlines and comprehensive participant’s material that can offer clients a print on demand one-time cost solution no matter how many leaders are trained.

 

Can't Be Denied

Can't Be Denied: The Impact of Customer Discrimination

Recently several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.

 

Participant Objectives:

  • Demonstrate employee actions or inactions that can create liability for the organization.
  • Become aware that customers are lost because of bad and potentially illegal customer service practices.
  • Realize the importance of providing good customer service to all customers.
  • Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin.
  • Promote increased customer retention.
  • Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons.

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The First Mile

The First Mile: The Essential ART of Customer Service

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first. Your participants will be involved in the process of learning the acronym ART (Attention, Respect, and Time) which is built interactively, with some special help from veteran game show host Bob Eubanks and a selection of “real person" street interviews.

 

Participant Objectives:

  • Emphasize the act of giving customers your full attention.
  • Deliver the training content your participants need to learn, in order to successfully meet your customers' expectations.
  • Illustrate the ART of treating your customers with respect fro them as individuals and for the value they bring to your organization as customers.
  • Assure you give each customer enough of your time to meet and exceed their needs.

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